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Limited Time: Free Nationwide Shipping

SHIPPING POLICY

Thank you for choosing Click Mart USA! We are committed to delivering your purchases quickly and safely. This Shipping Policy outlines our shipping methods, timeframes, costs, and other related information to ensure a smooth and transparent experience for all customers.

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1. Shipping Destinations

Click Mart USA currently ships to all addresses within the United States, including Alaska and Hawaii. Unfortunately, we do not offer international shipping at this time.

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2. Shipping Methods and Delivery Times

We offer a range of shipping options to meet your needs:

  • Standard Shipping: Typically takes 5–7 business days.

  • Expedited Shipping: Available at an additional cost and generally takes 2–3 business days.

  • Overnight Shipping: Available for urgent orders; delivery by the next business day for orders placed before 1 PM CST.

Delivery times may vary depending on product availability, shipping location, and other factors. Please note that processing times (typically 1–2 business days) are separate from shipping times.

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3. Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of your order. The exact shipping cost will be displayed at checkout before completing your purchase.

  • Free Shipping: We offer free standard shipping on orders over $50 within the continental United States. Free shipping is automatically applied at checkout.

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4. Order Processing Time

We strive to process all orders within 1–2 business days. Orders placed on weekends or holidays will be processed on the following business day. In case of unexpected delays, we will notify you via email.

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5. Tracking Your Order

Once your order has shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor your shipment's progress. If you experience any issues with tracking, please contact our Customer Service team for assistance.

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6. Delivery Issues

If your order arrives damaged, incomplete, or incorrect, please contact us within 7 days of receiving the package. We will arrange for a replacement or provide further instructions to resolve the issue.

If your tracking shows "Delivered" but you have not received your package:

  • Check with neighbors or family members who might have received it on your behalf.

  • Verify the delivery address.

  • Contact us if you are still unable to locate the package.

Click Mart USA is not responsible for lost or stolen packages marked as "Delivered" by the carrier. However, we will work with you and the carrier to assist in locating your package.

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7. Shipping Restrictions

Certain items, such as hazardous materials or perishable goods, may have specific shipping restrictions. These products will be clearly marked, and appropriate shipping methods will be applied during checkout.

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8. Undeliverable Packages

If a package is returned to us as undeliverable due to incorrect address information or refusal of delivery, we will contact you for further instructions. Re-shipping charges may apply in such cases.

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9. Delays and Service Disruptions

While we strive to meet all estimated delivery times, occasional delays may occur due to factors beyond our control, such as weather, holidays, or carrier issues. In the event of a delay, we will do our best to inform you promptly and work with the carrier to minimize any disruption.

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10. Contact Us

If you have any questions or concerns about your order or our Shipping Policy, please contact us at:

Thank you for shopping with Click Mart USA! We appreciate your business and are dedicated to ensuring a smooth and efficient delivery process for every order.

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