At Click Mart USA, customer satisfaction is our top priority. We strive to provide high-quality products and excellent service, but we understand that sometimes issues may arise. This Refund Policy outlines our process for returns, exchanges, and refunds to ensure a smooth and fair experience for all our customers.

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1. Eligibility for Refunds

Refunds are available for most products within 30 days of purchase, provided the items meet the conditions outlined below. Please note that certain items may not be eligible for returns or refunds due to hygiene, perishability, or other specific conditions.

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2. Conditions for Returns and Refunds

To be eligible for a return and refund, items must meet the following criteria:

• The item must be unused, in its original packaging, and in the same condition as when it was received.

• Proof of purchase (e.g., receipt or order confirmation) must be provided.

• The item should not fall under any of the exclusions listed in Section 3.

Click Mart USA reserves the right to refuse a refund if the item does not meet these conditions.

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3. Non-Refundable and Non-Returnable Items

The following items are not eligible for refunds or returns:

• Perishable goods (e.g., food, flowers)

• Personal care and hygiene items

• Gift cards

• Downloadable digital products

• Items marked as final sale or non-returnable on the product page

4. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at clickmartusa8@gmail.com within 30 days of receiving your order to request a return authorization. Include your order number and a description of the issue.

2. Package Your Return: Place the item in its original packaging along with proof of purchase and any other required documentation.

3. Ship the Item: Once you receive a return authorization, ship the item to the address provided in the return instructions. Please note that customers are responsible for return shipping costs unless the item was damaged or incorrect.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery. We will arrange a replacement or refund at no additional cost. Proof of damage or defect (e.g., photos) may be required to process the claim.

6. Refund Process

Once we receive and inspect your returned item, we will notify you via email of the status of your refund. If your return is approved, we will process the refund to your original payment method within 5–10 business days. Depending on your payment provider, it may take additional time for the funds to appear in your account.

7. Exchanges

If you wish to exchange an item for a different size, color, or variation, please initiate a return for a refund and place a new order for the desired item.

8. Late or Missing Refunds

If you haven’t received your refund within the expected time frame:

1. Check your bank or credit card statement.

2. Contact your bank or credit card company, as there may be a delay in processing.

3. If you still have not received your refund, please contact us at clickmartusa8@gmail.com for assistance.

9. Sale and Promotional Items

Items purchased on sale or with a promotional discount are eligible for refunds only at the discounted price. Final sale items are non-refundable unless they arrive damaged or defective.

10. Contact Information

For questions or assistance with your return or refund, please contact our Customer Service team:

• Email: clickmartusa8@gmail.com

• Phone: +1 (346) 210-2820

• Address: 7802 Winter Hawk Cir, Richmond, Texas, 77407

Thank you for shopping with Click Mart USA. We appreciate your business and are here to help ensure a positive experience!