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PRIVACY POLICY

Welcome to Click Mart USA! Your privacy and trust are very important to us. This Privacy Policy describes how Velora Enterprise Inc., doing business as Click Mart USA ("we," "us," or "our"), collects, uses, shares, and protects your information when you visit and interact with our website www.clickmartusa.com, or when you contact us directly.

By using our website, you agree to the terms outlined in this Privacy Policy. If you do not agree with any terms, please discontinue use of our site.

1. Information We Collect

We collect several types of information to provide you with an optimal experience and to improve our services. This includes:

a. Personal Information

When you make a purchase or interact with us, we may collect personal information such as:

  • Name

  • Email Address

  • Phone Number

  • Shipping Address

  • Billing Address

  • Payment Information (processed securely by our third-party payment providers)

b. Non-Personal Information

We collect data that does not identify you personally but helps us understand how you use our website. This includes:

  • Browser and Device Information: such as IP address, operating system, browser type, and version.

  • Website Usage Data: information about your interaction with our website, like pages visited, time spent on each page, and navigation paths.

c. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to personalize and enhance your experience. Cookies help us remember your preferences and enable specific website functionalities.

2. How We Use Your Information

We use the collected information for various purposes, including:

  • Order Fulfillment: Processing your orders, arranging for shipping, and providing you with updates.

  • Customer Support: Responding to inquiries, troubleshooting issues, and providing customer assistance.

  • Personalization: Customizing content and product recommendations based on your browsing behavior and preferences.

  • Marketing and Communication: Sending promotional offers, product updates, newsletters, and other information that may interest you.

  • Site Improvement: Analyzing usage patterns to enhance website functionality and improve user experience.

  • Security: Preventing fraud, unauthorized transactions, and maintaining the security of our systems.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with trusted third parties as necessary to operate our business and provide our services, including:

  • Service Providers: For website hosting, payment processing, delivery, customer support, and analytics.

  • Third-Party Marketing Partners: With your consent, we may share information for marketing purposes with partners who align with our brand.

  • Legal Compliance and Protection: We may disclose your information if required by law, or to protect our rights, customers, or property.

4. Data Security

We are committed to protecting your personal information. We implement technical and organizational measures to safeguard your data, including encryption, secure servers, and regular security assessments. However, please note that no system can guarantee absolute security.

5. Your Rights and Choices

You have rights regarding your personal information, including:

  • Access and Update: You can review and update your information by logging into your account or contacting us.

  • Opt-Out of Marketing Communications: You can unsubscribe from promotional emails at any time by clicking the "unsubscribe" link.

  • Deletion: You may request the deletion of your personal information, subject to our legal obligations to retain certain data.

6. Cookies and Tracking Technologies

We use cookies and similar technologies for various purposes, such as:

  • Essential Cookies: These are necessary for our site to function properly.

  • Performance Cookies: These help us understand how visitors interact with our site.

  • Functional Cookies: These remember your preferences.

  • Targeting Cookies: These are used to show you relevant advertising.

You can adjust your browser settings to decline cookies if you prefer.

7. Third-Party Links and Services

Our website may contain links to third-party sites. This Privacy Policy does not apply to those sites, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Click Mart USA does not knowingly collect personal information from children under the age of 13. If we become aware of such data, we will take steps to delete it.

9. International Users

Our website is intended for users within the United States. If you are accessing our website from outside the U.S., please be aware that your data may be transferred and stored in the U.S., where data protection laws may differ from those of your country.

10. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant updates by posting a notice on our site or through other means.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us at:

Effective Date: 10/ 30/ 2024
Thank you for trusting Click Mart USA with your information. We are committed to providing you with a safe and secure shopping experience.

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